Privacy Policy
A. Introduction
This Privacy Policy describes how AeroValuator ("we," "our," or "us") handles personal information in connection with our website (www.aerovaluator.com) (the "Site") and our services, which include an aircraft transaction platform and pay-per-use aircraft valuation services (collectively, the "Services"). The Site and Services are intended for users acting in a professional or commercial capacity.
AeroValuator provides a platform for users to list aircraft for sale or lease, browse aircraft listings, connect with buyers and sellers, and purchase detailed aircraft valuation reports. In providing these Services, we obtain personal information from our users ("Users"), including individuals listing aircraft for sale or lease and those seeking to purchase aircraft or valuation reports. We describe in this Privacy Policy how we collect, use, share, and protect your personal information.
Depending on your location, you may have certain legal rights regarding your personal information. Please see the section titled "Your Rights Over Your Personal Information" below for more information.
B. Personal Information We Obtain
We obtain various types of personal information to provide and improve our Services.
1. Information You Provide Directly
Account Information: When you register for an account, we collect information such as your name, email address, company name, phone number, and a created password.
Profile and Listing Information: If you list an aircraft for sale or lease, we collect information about the aircraft (e.g., manufacturer, model, serial number, hours, damage history) and the information you choose to include in your profile or listing (e.g., contact details, photographs).
Transaction Information: When you purchase a valuation report or communicate with another user through our platform, we collect information related to that transaction and communication.
Payment Information: We use third-party payment processors (e.g., Alipay, WeChat Pay, PayPal) to handle payment information. We do not store full credit card numbers on our servers, but we may receive and store billing addresses and transaction details.
Communications: We collect information when you contact us for support, submit an inquiry, or otherwise communicate with us.
2. Information Collected Automatically
We and our service providers automatically collect certain information about your interaction with the Site and Services, including:
Device and Log Information: IP address, browser type, operating system, device information, pages visited, and the timing of your visits.
Cookies and Similar Technologies: We use cookies to remember your preferences, understand how our Site is used, and to personalize your experience. You can control cookies through your browser settings.
3. Information from Other Sources
We may obtain information about you from third-party services. For example, if you log in via a third-party service, we may receive your profile information. We may also supplement our data with information from public aviation databases or commercially available sources to verify aircraft details or provide accurate valuations.
C. How We Use Your Personal Information
1. Personal Information Obtained Through the Site
We use the personal information we obtain through the Site for the following purposes:
a. To process your requests and communicate with you: We may use your personal information when we communicate with you. For example, if you request a aircraft valuation demo we communicate with you to fulfill your request. It is in our legitimate interests that we are able to provide you with appropriate responses and communicate with you about our Services and other offerings that may be of interest to you.
b. To maintain and improve the Site: We analyze information about how you and others use the Site to provide an improved experience for visitors to the Site. It is in our legitimate business interests to use the information we obtain for this purpose so we can develop relevant offerings and understand and address any issues with the Site.
2. Personal Information of Uers
We use the personal information of Uers for the following purposes:
a. To identify and authenticate Uers: We use Uers’ account information to verify their identity and confirm access to the Services so that we can comply with our contractual obligations and to protect the Services and Uers’ personal information.
b. To fulfill Uers’ requests and provide the Services: We process Uers’ personal information to provide the Services requested by the relevant client. We process this personal information so we can provide the Services according to our contract with each client.
c. To improve the Services: We analyze information about how Uers use the Services to understand usage and provide an improved experience for Uers. This includes product testing and site analytics. It is in our legitimate business interests to use the information provided to us for this purpose so we can understand and address any issues with the Services and improve our offerings.
d. To communicate with Uers: We use Uers’ personal information to communicate about their subscription or account. For example, we use this information to provide information about changes to the terms and conditions or if an Uer contacts us with questions. It is in our legitimate interests that we are able to provide Uers with appropriate responses and notices about our Services.
e. Marketing: We may use Uers’ personal information to send promotional or marketing communications about AeroValuator, our Services and other offerings. This helps us understand Uers’ interests and preferences and allows us to appropriately personalize the marketing messages we send. For example, we may develop an update for helicopter brokers about helicopters available for sale. It is in our legitimate interest to provide more relevant and interesting advertising messages.
D. How We Share Your Personal Information
We may share your personal information in the following circumstances:
With Other Users: Your contact information and profile details will be shared with other users as necessary to facilitate transactions. For example, if you list an aircraft, your provided contact information will be visible to potential buyers.
Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Transfers: We may share information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements: We may disclose information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of AeroValuator, our users, or others.
With Your Consent: We may share your information for other purposes if we have notified you and you have provided your consent.
E. Your Rights Over Your Personal Information
Your Choices
Account Information: You can review and update your account information by logging into your AeroValuator account.
Cookies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that doing so may affect the functionality of our Site.
Marketing Communications: You can unsubscribe from our promotional emails by following the instructions provided in those emails.
Your Privacy Rights (For Chinese and Other Applicable Residents)
Depending on your location, you may have the right to:
- Access and receive a copy of the personal information we hold about you.
- Correct inaccurate personal information.
- Request deletion of your personal information.
- Restrict or object to our processing of your personal information.
- Data portability (receiving your data in a structured, machine-readable format).
- Not receive discriminatory treatment for exercising your rights.
To exercise any of these rights, please contact us at service@aerovaluator.com. We will respond to your request in accordance with applicable law. To protect your privacy, we will need to verify your identity before processing your request.
F. Information Security and Retention
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
G. International Data Transfers
AeroValuator is operated from China. If you are located outside China, please be aware that any information you provide to us will be transferred to and processed in China. By using our Site and Services, you consent to this transfer and processing. We implement appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protections for your personal information when we transfer it between countries.
H. Children’s Privacy
Our Site and Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.
I. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
J. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: service@aerovaluator.com
Attn: Privacy Officer